To return goods, it is necessary to ensure that the general conditions of sale are observed. You may request a return within 14 working days of receipt of the order. In order for the return to be accepted it will be necessary to authorise it from your user profile, in the RETURNS section, at the end of the process, you will be issued with a return merchandise authorisation (RMA) code to be quoted on your parcel. Goods received by the company without a return merchandise authorisation (RMA) code may lead to refusal of the goods and goods being returned to the sender.To return goods please use the label provided inside the package, if not present, contact the customer care through the online form in order to schedule the pickup. Upon refund of the items a contribution expense of $ 27.00 will be charged. The time limit for sending back the return is 5 working days from the date of RMA confirmation, beyond this time frame the return may not be accepted.