Garments and accessories presented on the Golden Goose Deluxe Brand Store belong to the current Spring / Summer or Fall/Winter season.
You can pay by credit card or PayPal card in a secure, quick and easy way. If you don't have a credit card or PayPal card, you can pay the courier directly on delivery of the goods, in which case you will need to have the exact money available in cash on delivery, otherwise you cannot take receipt of the parcel. Payment on delivery, not available for all countries, incurs a $simb1g 0.00 commission in addition to the total cost of the order and delivery charges.
The delivery charges are as follows: Standard delivery $simb1g 27.00, Express delivery $simb1g 27.00. $simb1g 1.00 is added to the delivery cost for each additional item.
If you have selected Standard delivery, the parcel will be delivered approximately 48 / 72 hours after courier collection from our warehouses. If you have selected Express delivery, the delivery time is within 24 hours of courier collection from our warehouses with the exception of certain zones, where delivery will be made within 24 / 48 hours following pick-up. For islands, an additional day is always required for delivery. The handling time for your order may require approximately 24-48 hours.
For USA, Canada and Russia the average delivery time is 10 working days.
Golden Goose Deluxe Brand will communicate any issues making it impossible to deliver an order in full or in part as a result of a lack of availability of products.
Deliveries are made daily from Monday to Friday. All orders placed on Saturday or Sunday will be processed on the following Monday morning. The courier charged with making deliveries is UPS, during office hours Monday to Friday. Italian clients can contact them on the freephone number 02 / 30303039, while clients of other nationalities can visit the website www.ups.com. For Russia the courier used is DHL.
In step 3 of the order process (entitled deliveries), it is possible to indicate a different delivery address to the one saved in your user profile, however this different address must be in the same country.
Our Online Store delivers to Europe, EEC member states, the USA, Canada and Russia. It is possible to check this information in the "COUNTRY" section of the Store web page.
The order confirmation from the company will be sent by email to the email address listed in your profile. When you receive the email confirming that the payment has gone through successfully, the goods selected in the cart are confirmed.
Once logged in, in the "PROFILE" section you can see the progress of your order at the warehouse. When the goods have been shipped you can track the parcel. This service is not available for shipments to Russia; for information go to chat online or send an email through the relevant section on the site.
Normally, this does not happen on the first delivery attempt. In the event that the first delivery attempt does not succeed due to no one available to take receipt at the preselected destination, it is likely that the courier will make contact before attempting to re-deliver.
It is possible to cancel your order within 4 hours of submission by sending an email using the Online Form in the "Customer Service" section, indicating the order number and reason for cancelling.
For orders paid by credit card, the time required for refunding the amount is subject to banking schedules. Such amounts will not be handled by the company but made available by the bank after the processing time. In the case that the order is refused on delivery, when it is returned to the company the total amount excluding delivery costs will be refunded.
Golden Goose Deluxe Brand can organise a new delivery to the same address or another, although the country listed in your registration must remain the same. In the case that the order is returned for a second time, we will be forced to cancel your order and deduct the delivery costs from the amount credited.
To return goods, it is necessary to ensure that the general conditions of sale are observed. You may request a return within 14 working days of receipt of the order. In order for the return to be accepted it will be necessary to authorise it from your user profile, in the RETURNS section, at the end of the process, you will be issued with a return merchandise authorisation (RMA) code to be quoted on your parcel. Goods received by the company without a return merchandise authorisation (RMA) code may lead to refusal of the goods and goods being returned to the sender.To return goods please use the label provided inside the package, if not present, contact the customer care through the online form in order to schedule the pickup. Upon refund of the items a contribution expense of $simb1g $vres1g will be charged. The time limit for sending back the return is 5 working days from the date of RMA confirmation, beyond this time frame the return may not be accepted.
Exchanges are only possible for different sizes and / or colours of the same article without any additional cost for re-sending.
Go to the RETURNS section within your profile, at the end of the online process the system will issue a return merchandise authorisation (RMA) code to be quoted on your parcel. Once the goods are received by the company we will endeavour to dispatch the item in the size / colour requested in the shortest time possible.The time limit for sending back the exchange is 5 working days from the date of RMA confirmation, beyond this time frame the return may not be accepted.The shipping of returns and re-shipment of the new item is free.For orders made to the United States, Canada and Russia exchanges cannot be accepted, only returns of any amount.
In general, only one exchange of goods is accepted. In the case that you wish to carry out another exchange of goods or return an exchanged item, it is necessary to contact our Customer Care department via the online form in "Customer Services".
In the case that you had made your purchase using a credit card or PayPal card, the company will credit the full amount (equal to the total amount of items returned excluding delivery charges) directly onto the credit card or PayPal card. The time required to credit your card may vary between banks but generally allow for 2-3 working weeks to be able to see the amount available in your account; this is as a result of the interbank system and Golden Goose Deluxe Brand Store is not responsible for this processing time. If you paid cash on delivery, you will need to specify in the online returns process a current account and related IBAN code into which the company can make a bank transfer for the amount equal to the goods returned excluding delivery charges. Customers who paid cash on delivery and do not have a bank account will be charged € 10.00 administration costs for issuing a postal order or cheque.
When you get a voucher, log in and under the COUPON section of your profile you can see the amount credited; on purchases this coupon will cover up to 50% of the value of the items bought. The remainder can by settled using a credit card or paid cash on delivery. In the event that a purchase made using a voucher needs to be returned, the reimbursement will take the same form as the purchase and therefore part will be credited in the form of a voucher and the remainder by the means of the payment used. The re-credited voucher on your profile will be valid for a maximum of 5 days.