The "Fidelity Bonus" is a voucher granted directly by Golden Goose and reserved for special clients. It is not transferable and cannot be sold to third parties.
The Fidelity Bonus may be granted to the client in the form a of personal promotional code or provided directly from Golden Goose as an in-store credit, linked to the user profile.
How do you use a promotional code?
The promotional code may only be used by users already registered on the website.
Key in the code in full. Note: the code is case sensitive: After pressing "Save changes" at the bottom of the page, the validity of the promotional code will be checked and the credit will be assigned to your user profile.
The Fidelity Bonus has a validity period. When activating the bonus, the expiry date of the credit will be indicated. The credit may be used to purchase all products available in the store, without any specific limitations.
The credit can be used to pay up to a maximum of 50% of the purchase value as indicated in the "Order Summary" on the checkout screen. The remainder must be paid using the "payment method" desired. Due to the 50% threshold, it is possible that for some orders the credit is not used in full. In this case, the remaining credit can be used for future purchases.
In the event of returns on orders which have paid for in part using the Fidelity Bonus credit, the refund will be made by the same means of payment as when
the purchase was made. Consequently, the Fidelity Bonus credit will be re-credited to your user profile.
The "virtual gift card" is a prepaid card that can be used to purchase all products available on the Golden Goose Deluxe Brand Online Boutique.
The Virtual Gift Card can be bought online at www.goldengoosedeluxebrand.com following the link: giftcards
How to use the Virtual Gift Card To be able to use the Virtual Gift Card, it is necessary to register on the website, www.goldengoosedeluxebrand.com. To activate the card, log in, access the section "PROFILE" > "Coupon" and enter the code featured in the email sent to the recipient's email address. Once confirmed, the validity of the gift card will be verified and the credit will be assigned to the user profile.
Validity The Virtual Gift Card is valid for 6 months. When activating the Gift Card the expiry date for the credit will be notified.
Returns In the event of needing to return an order that was paid for using the credit, the refund will be made in the same way as the payment at the time of purchase. Consequently, the Gift Card credit will be re-credited to the user profile.
Every purchase on the website, www.goldengoosedeluxebrand.com, is governed by the following general terms and conditions of contract, which Sodalux S.r.l. with its registered office in Via Pier Della Francesca 39 Prato (PO), owner of the Golden Goose website reserves the right to modify.
Any new conditions will become effective from the moment that they are published on this website. We invite you therefore to read the terms and conditions of sale carefully, each time you intend to make purchases on www.goldengoosedeluxebrand.com.
Placing and accepting orders To place an order, you must be an adult. Orders sent will be binding on Sodalux S.r.l. only after you have received a confirmation email that the order process has been completed successfully, payment has been authorised and the products are available, at least in part. It is recommended that you print out the email and keep it. If you do not receive an email confirmation, contact us using the form available in the customer service section. None of the information contained on the website, www.goldengoosedeluxebrand.com, can be considered as an offer but rather as an invitation to offer.
Delivery and payment methods The purchaser must choose which payment and delivery methods he/she wishes to accept on the website, www.goldengoosedeluxebrand.com. No other payment or delivery methods are accepted other than those indicated.
Delivery terms The delivery terms listed in the delivery options indicate the usual period of time required to deliver the products. Sodalux S.r.l. undertakes to endeavour to ensure you receive the products within this time frame but cannot be held liable for any damages resulting from any possible delay that may occur during transportation.
Right to withdraw Pursuant to Italian Legislative Decree no. 206 of 6 September 2005 (Italian Consumer Code), you have the right to withdraw from the contract, without penalty and without giving any justification for doing so, for a period of fourteen (14) working days from the day on which you receive the product. To withdraw from the contract you must give notice to us of your intention, by completing the specific form in the customer service section, within the time frame set out above. Following which, you will receive instructions on the method of returning the product that is the subject of your right to withdraw.
Product return Within the same time frame of fourteen (14) working days, you must return the products in full, with the guarantee seal ensuring no signs of use and in their original packaging, with the related shipping documents. The shipping of the products to the sender is done through our courier and therefore under our responsibility, you will be charged a contribution towards costs at the time of crediting of the merchandise. As soon as we receive the products in the aforementioned conditions, we will refund the amount of the goods on which you have exercised your right to withdrawal, by crediting the amount or refunding it to the PayPal/credit card or current account depending on the payment method used to place the order. The right to withdraw from the contract does not apply to made to measure or personalised products. The removal of the guarantee seal constitutes an alteration to the integrity of the product. The fundamental condition for exercising the right of withdrawal is that the guarantee seal reaming on the product. Products returned without the guarantee seal will not be refunded.
Guarantee Sodalux S.r.l. guarantees that the products sold are free from faults and defects.. In the event that you should find a fault in the products, report it as soon as possible and within 10 days of discovering the fault, by contacting us using the specific form in the customer services section. This guarantee covers all defects from the date the product is launched on the market and lasts 2 (two) years. All products sold comply with applicable Italian and European Union standards. Should you require any assistance, you can contact the customer service department using the specific form in the "customer service" section
Online payments We would like to inform you that for security purposes, payments by credit/Paypal cards are carried out via a virtual POS managed directly by the credit institution. We do not have access to your credit card data.. www.goldengoosedeluxebrand.com uses a special system to check and verify all transactions that take place via the website, known as Secure Sockets Layer (SSL) to allow for the encryption of any potentially sensitive information.
Jurisdiction and Applicable Law All orders accepted by Sodalux s.r.l. are understood to be contracted in Italy and are exclusively subject to Italian Law.